As part of the dunning flow, when one of your customers payments fail, we'll automatically send them an email to let them know and give them the opportunity to reattempt, directly from the email itself. In fact, we send emails to your customer for each failed attempt.
Automated failed payment emails from our dunning flow, can be found in Settings > Configuration > Dunning and failed payments. You can edit email content if you want to add more details about your failed payments and cancellation policy, for example, you could warn the customer that their subscription will be cancelled if they are unable to pay.
Cancellation email
Additionally, we send out an email that is the generic template for all cancellations. To find those emails head to Settings > Configuration>Email notifications > Emails > Cancellations > Subscription Cancelled. The content of this email is also customizable but it's important to note that this email is sent out whenever an account is cancelled, regardless of the reason, so you'll need to consider if the information you enter here could be incorrect for other users and perhaps use something more generic.
