For each payment request, whether it be a sign up or a renewal, we generate an invoice that will keep a status of the payment made.
In the case of unpaid invoice due to customer faulty payment card, all you need to do is prompt the customer to update/replace their payment method.
After the customer has updated their details, you can re-attempt the unpaid invoice.
To do this in your Billsby account:
Head to Customers profiles
Search for the customer’s name
Select their profile
Select the Invoices tab
Find the unpaid invoice
Click the reattempt button on the right hand side
If your customer's status was changed to suspended due to the unpaid invoices via your dunning flow, you can manually update the status of your subscription from Suspended to Active when are no more unpaid invoices. The customer's subscription will then renew again as normal.
To do this, navigate to the individual subscription and click the Update status button in the top right hand menu. Once the status of a subscription is changed back to Active, the subscription will resume billing immediately, according to the plan's cycle configuration.
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