What is Billsby?

How Billsby works, what it can do for your business and what makes it different to other solutions.

Updated over a week ago

Billsby is a Subscription Management System that handles recurring billing, invoicing and lifecycle management for your customers. It shows you who your customers are, what subscriptions they have and makes it possible to sign up new customers at the click of a button.

Billsby places itself between your website, or web app, and the payment gateway you use. We're not a payment gateway ourselves; we sit on top of your chosen payment gateway and integrate with them - you can think of them as your virtual card machine.

What can I do with Billsby?

If you have a company that sells a subscription based product or service, you can use Billsby to:

  • Sign up your customers directly on your website: Use our embed codes to allow customers to sign up to your product or service without leaving your website, through our fully customisable checkout modal.

  • Keep track of your customers and manage their accounts: View details of your existing customers, update their details, keep notes on their accounts, create one-time charges and reattempt or refund invoices.

  • Understand and manage your subscription base: Get a complete view of your subscriptions with filtering by status, product or plan. Update subscriptions directly in the app, apply discounts and change the next billing date for paused subscriptions.

  • Advanced invoicing: Deflect churn before it even happens with card expiry warnings, letting customers reattempt payments with one click, and allowing them to contact your service team from the invoice page itself.

  • Advanced dunning: Determine how many times we reattempt a payment and at what intervals. You can choose the subscription status after each of the payment attempts and customize the emails that are sent to your customer when each attempt is made.

Who uses Billsby?

  • Sales teams who want to understand customer lifetime value and track performance.

  • Marketing teams who want to run special promotions and offers with customisable discounts.

  • Support teams who need to respond fast and accurately to billing queries.

  • Customer Success teams who want to reduce customer churn by receiving actionable data with the help of notifications and reports.

  • Finance teams who need to understand revenue and accounting reports.

Is Billsby for you?

If you have questions you'd like answered, join us for a Billsby consultation, and evaluate whether Billsby is right for your business.

What makes Billsby different?

With dozens of options for subscription billing on the market, you might be wondering why you should choose Billsby and what makes us different. While most solutions on the market have a compelling range of features, you’ll find that Billsby thinks of subscription billing a little differently. We don’t see ourselves as simply a subscription billing software, but rather a subscription management platform for your business.

Let’s look at three ways this makes us different from the other options you might have considered:

  1. Firstly, we don’t just have plans, we have products, plans and cycles. This means that you can better organise your company. For example, if you’re a chain of gyms, and you set each of your locations up as a separate product, we won’t inadvertently let your customers change from a plan at one gym to a plan at another, without realising it will substantially change what they buy. All of this business logic works without any development.

  2. Secondly, our advanced invoicing helps deflect churn before it even happens with card expiry warnings, letting customers reattempt payments with one click, and contact your service team from the invoice page itself.

  3. Finally, our Customer service and Onboarding teams are on hand to help you throughout your set up and your lifetime as a Billsby customer. With fast response times and a customer satisfaction rating of 97%, we'll be with you every step of the way to get your account up and running smoothly.

These are just some of the features you won’t find anywhere but with Billsby. Discover them for yourself by getting started today.

Read more about why our customers love to use Billsby on our G2 review page. In fact, we're the highest rated subscription management solution out there!

Did this answer your question?