Refund policy

When a customer cancels their subscription through our self-service cancellation tool, you can decide whether you'd like to issue them a pro-rated refund or not.

If you choose to issue a pro-rated refund, the customer will be refunded for the unused time between the day they cancel and the last day they paid for.

This is only relevant to you if your company provides a continued service throughout the cycle. So, for example, if you offered a weekly cleaning service to be carried out on the first day of the week, you don't need to worry about pro-rated refunds as there is no additional service to refund for.