Whilst we hate to see you go, you can begin the process of cancelling your account by simply navigating to the bottom of the Settings > Configuration menu and clicking the 'Cancel Billsby for [companyName]' button. This will open the cancellation menu.

Please note that to cancel your Billsby account you will have to request cancellation, and then wait 14 days before the account can be deleted. You will need to come back after the hold period has elapsed to finalize the cancellation of your account.

When a request to cancel your Billsby account has been made, all teammates will be notified by email and will have the ability to stop the cancellation request. At any time during the 14-day holding period, you or a teammate may opt to keep your Billsby account by accessing the cancellation menu and clicking the "Id like to keep Billsby" button. This will cancel the request entirely.

Your account can only be cancelled for seven days after the 14-day holding period has ended. If it is not cancelled within this seven-day time limit, you will need to request cancellation again.

You will be sent an email notification reminder when your account is available to be cancelled after the 14-day hold period has elapsed.

For seven days after the 14-day holding period has ended, you or a teammate can permanently cancel your account by accepting the consent tick boxes and clicking the "cancel [company name's] Billsby account" button.

All customer and company details will immediately and irreversibly be deleted upon cancellation and you will be logged out.

Whilst other companies won't let you cancel yourself without speaking to their sales or support team first, at Billsby we respect your decision to cancel at your own discretion. However, to ensure the security of your company data, we require a 14-day hold period.

We understand that not being able to cancel your account immediately may be frustrating to some however, having your data deleted and customer billing stopped unintentionally would be catastrophic for any business.

The 14-day hold is in place to protect the safety and security of your account as it significantly reduces the risk of accidental cancellation and helps protect your company from account takeover fraud.

Once an account is cancelled, all of your data - including products, plans, cycles, customers, subscriptions, invoices, credit notes, logs, reports, and settings - even customer's payment tokens - will be immediately, permanently, and irreversibly deleted. The 14-day hold period serves as a great opportunity to collate any data you'll need going forwards if you've not done so already.

Whether you're moving away from Billsby, or closing shop altogether, we recommend exporting a complete history of your customer's invoice & credit note data, as well as any customer and subscription data and tax/revenue reports before you finalize the cancellation. We won't be able to retrieve this for you later.

In addition, all of your existing customer's subscriptions will be cancelled. We won't send them cancellation emails, and we won't calculate any refunds or send final invoices. All of your subscription billing activity will simply cease immediately.

All customer and company details will immediately and irreversibly be deleted upon cancellation, in accordance with GDPR guidelines and you will be logged out.

If you're moving customers from Billsby to another billing system that has payment gateways supported by Spreedly, check out this article on Migrating customers away from Billsby